loggerV2 wifi SSID not broadcasting

Good evening @support team. I have four 4143 solar MD 14.3kWH medium voltage batteries connected on a same bus as three of the 8kW Sunsynk hybrid inverters. The system has been working just okay for a year now, suddenly today the client called me enquiring why one among the other batteries was flashing orange, different from others. I decidedd to take a loggerV2 with me so it's easy to do the settings once I login but unfortunately the loggerV2 wouldn't broadcast it's SSID so I couldn't login to setup. Does anyone know what I should do to the loggerV2 so that it broadcasts it's SSID?